Kuoni is suspending all holidays until 30 April 2020
The Kuoni customer support team is currently working round the clock to help customers with their travel plans. The FCO is now advising British nationals to avoid all non-essential overseas travel for 30 days which means that it is no longer possible for customers’ holidays to go ahead. With this in mind we have made the decision to suspend all holidays departing up to, and including, 30 April 2020.
The Kuoni team will be in touch with anyone due to depart over the coming days and weeks to talk through your options. Anyone due to depart on 1 May or later who would like to talk to us about options to amend travel dates, please get in touch.
Kuoni is part of a larger international group, REWE:
As we’re part of a large international food and travel retailing group, REWE, we’re monitoring the situation closely along with our international colleagues at REWE, and the travel division, DER Touristik, which Kuoni is part of.
We’re well-equipped to deal with challenges that come our way and our operations team has decades of experience between them. We are doing all we can to be as flexible as possible as the current situation evolves. Our people are here to support customers throughout and we are increasing the size of our operations and customer service teams to help people with their travel plans.
For the latest travel information, follow the FCO advice:
Follow the FCO on Twitter: @FCOtravel
On Facebook, like the FCO travel page
What happens if the FCO advises all but essential travel to a country I’m in or due to visit?
Our approach will follow our well-established process:
– If you are currently in the destination, we will make contact to talk about your options to return home.
– If you are due to travel imminently, then alternative options will be discussed with you. This will include postponing your trip, changing destinations or the option to cancel.
– If you are travelling to the country in the coming weeks or months, we’ll be in touch to discuss the latest situation and options available to you.